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Jurnal Space Terms of Service

Effective date: 7 November 2026

These Terms of Service (the “Terms”) govern the services provided by PT Impresi Pustaka Digital Nusantara, operating under the name Jurnal Space (“We”, “Us”), to journal managers, institutions, or individuals who order those services (the “Client”). By ordering or paying for a service, the Client is deemed to have read and agreed to these Terms.

1. Definitions

  • Subscription Services: Jurnal Space Hosting (Journal, Portal, and Institution plans) and Maintenance on the Client’s server, billed annually.
  • Project Services: OJS installation, migration, upgrades, Custom Themes, journal setup, and other one-off work.
  • OJS: Open Journal Systems, open-source software developed by the Public Knowledge Project (PKP) and licensed under the GNU GPL v3.
  • Quotation: a written document (including by email) setting out the scope, price, and schedule of the work.
  • Handover: the point at which We declare the work complete and the Client is able to use it.
  • Client Data: all journal content, databases, manuscript files, and user accounts in the Client’s OJS installation.

2. Scope of Services

  1. The scope of each service follows the plan description on jurnal.space and/or the Quotation. If the two differ, the Quotation prevails.
  2. We handle the technical and visual side of OJS. We do not provide copyediting, peer review, the supply of editors or reviewers, or accreditation or indexing services.
  3. Work outside the scope of the Quotation is charged separately, after the Client’s approval.

3. Orders & Quotations

  1. For migrations and upgrades, We carry out a free initial assessment to determine the work tier. The final price is stated in the Quotation.
  2. A Quotation is valid for 30 days from its issue date. If the Client has not accepted it within that period, the Quotation is no longer binding and We may issue a new Quotation with an adjusted price or schedule.
  3. Work begins once the Client has accepted the Quotation and paid in accordance with Section 4.
  4. We may decline an order, including from a journal suspected of being predatory, from a journal that imitates or hijacks the identity of another journal (hijacked journal), or where the activity falls under the prohibited uses in Section 12. If We decline after payment but before work has started, the payment is refunded in full.

4. Prices & Payment

  1. Clients incorporated or domiciled in Indonesia are billed in Indonesian Rupiah. All other Clients are billed in United States Dollars (USD). We are not yet registered as a VAT-registered entrepreneur (Pengusaha Kena Pajak/PKP) in Indonesia, so no Indonesian VAT is charged. If this status changes, VAT will be added in accordance with tax regulations, and the Client will be notified before it applies to the next invoice. Domain fees, Crossref membership, and other third-party services are not included unless stated in the Quotation.
  2. Subscription Services are paid in advance for one year.
  3. Project Services are paid in two instalments: 50% in advance before work begins, and 50% at Handover, unless otherwise agreed in the Quotation.
  4. Renewal invoices for subscriptions are sent no later than 30 days before the subscription period ends.
  5. If payment is more than 14 days overdue after the due date and written notice, We may suspend the service in accordance with Section 13.
  6. Payments received are non-refundable, except where: (a) We cancel the work before it starts, in which case the payment is refunded in full; or (b) We are unable to complete the work through Our fault, in which case a proportional refund is made for the unfinished portion.
  7. Payment-sending fees on the Client’s side, including intermediary bank fees, are borne by the Client. Receiving and currency-conversion fees on Our side are borne by Us.
  8. If the Client is required by tax regulations to withhold Indonesian income tax (PPh) on payments to Us, the amount withheld counts as part of the payment. The Client must provide Us with the withholding slip (bukti potong) no later than the end of the month following the payment.

5. Client Obligations

  1. Provide the necessary access (hosting panel/SSH, database dump, the files/ and public/ folders, or an OJS administrator account) and accurate information.
  2. Take responsibility for all journal content, including the legality of manuscripts, copyright, and compliance with publication ethics.
  3. Keep administrator accounts and passwords held by the Client confidential.
  4. Arrange its own memberships or registrations with third-party services (e.g. Crossref, ISSN, indexers) in the name of the Client’s journal or institution.
  5. For Maintenance on the Client’s server: ensure the server remains accessible to Us and meets OJS minimum requirements.

6. Our Obligations

  1. Perform the services professionally within the agreed scope.
  2. For migrations and upgrades: make a full backup before starting, test on staging, deliver a verification checklist, and prepare a rollback plan.
  3. For Jurnal Space Hosting: run scheduled backups, apply OJS security patches, and handle server-side errors.
  4. Keep access credentials and Client Data confidential in accordance with the Privacy Policy.

7. 30-Day Warranty

  1. For every Project Service, We fix free of charge any error or damage caused by Our work that is reported within 30 days of Handover.
  2. The warranty does not cover: new feature or change requests; changes made by the Client or others after Handover; disruptions from servers, networks, or software outside Our control; or paid third-party plugins.

8. Support

  1. Channel. Support requests are submitted by email to [email protected]. Each request is logged as a ticket.

  2. Working hours. Monday–Friday, 09:00–16:00 Western Indonesia Time (WIB, UTC+7), excluding Indonesian public holidays. Requests outside working hours are handled on the next working day. The exceptions are security incidents and journal sites on Jurnal Space Hosting that cannot be accessed, which We handle as soon as possible. We do not commit to a specific response time unless stated in the Quotation.

  3. Remote access. Access to the Client’s computer through remote desktop software is only carried out at the Client’s request and with the Client’s permission for each session.

  4. Coverage. Support covers active services and the results of Our work. Unless stated in the Quotation, support does not cover:

    • data entry or uploading journal content;
    • user training beyond agreed sessions;
    • third-party plugins or themes;
    • configuration of the Client’s server, hosting, or email outside the Maintenance service;
    • changes to or additions of features.

    Such work may be carried out as a Project Service under a separate Quotation.

9. What We Do Not Guarantee

  1. Accreditation and indexing: decisions rest with the respective accreditation bodies and indexers (national or international). We do not guarantee any assessment outcome.
  2. Uninterrupted availability: We work to keep services running but do not guarantee they will be free of disruption, including disruption from infrastructure providers (data centres, networks, power).
  3. The performance, policies, and availability of third-party services (e.g. Crossref, ORCID, Google Scholar).

10. Data, Backups & End of Service

  1. Client Data remains the property of the Client. We process Client Data only to provide the services.
  2. Jurnal Space Hosting backups run daily and are kept with up to 1 month of history in a location separate from the main server. Backups are a recovery measure, not a permanent archive.
  3. When a service ends, the Client may request a full export (database dump + file folders) no later than 30 days after the end date. After that, We may permanently delete Client Data and its backups.

11. Processing of Personal Data

  1. Roles. For personal data within the Client’s OJS (authors, reviewers, editors, registered readers), the Client is the Controller and We are the Processor within the meaning of Indonesian Law No. 27 of 2022 on Personal Data Protection (the “PDP Law”).

  2. Instructions. We process such data only to provide the agreed services and on the Client’s written instructions. We do not use it for any other purpose.

  3. Lawful basis. The Client warrants that it has a lawful basis for processing the personal data in its journal, including providing a privacy notice to the journal’s users.

  4. Confidentiality. Only personnel handling the Client’s work may access the data, and they are bound by confidentiality obligations.

  5. Sub-processors. The Client agrees that We may use sub-processors of the following types to provide the services:

    Sub-processor type Function
    Server infrastructure provider (data centre/VPS) Runs Jurnal Space Hosting
    Backup storage provider Stores encrypted backups in a separate location

    We provide the name and data-centre location of each sub-processor to the Client on request, and they may be listed in the Quotation. We notify the Client at least 30 days before adding or replacing a sub-processor. If the Client reasonably objects, the Client may terminate the affected service and receive a proportional refund for the remaining subscription period. We remain responsible to the Client for the work of the sub-processors We appoint.

  6. Relationship with infrastructure providers. The Client has no contractual relationship with sub-processors. All service commitments to the Client are made by Us, not on behalf of any sub-processor.

  7. Data subject requests. We help the Client respond to data subject requests (access, rectification, erasure, and others) relating to data in the Client’s OJS.

  8. Data protection failures. If a personal data protection failure (breach) affects Client data, We notify the Client without undue delay and no later than 24 hours after becoming aware of it, with the initial information available, so the Client can meet its 3 × 24-hour notification obligation under the PDP Law. Details of Our investigation follow.

  9. End of service. Data is returned and/or deleted in accordance with Section 10.3.

12. Prohibited Use

The Client may not use the services for: content that violates Indonesian law; infringement of intellectual property rights; distribution of malware, phishing, or spam; activity that places an unreasonable load on servers or disrupts other clients; or fraud, including impersonating another journal or publisher.

13. Suspension & Termination

  1. We may suspend a service if: payment is overdue as described in Section 4.5; Section 12 is breached; or suspension is needed to stop a security threat. For security threats, suspension may take effect immediately, with the Client notified afterwards.
  2. The Client may terminate a Subscription Service at any time by written notice. The remaining subscription period is not refunded, except as provided in Section 4.6.
  3. We may terminate a Subscription Service with 60 days’ written notice. Any prepaid remaining subscription period is refunded proportionally.

14. Limitation of Liability

  1. To the extent permitted by law, Our total liability for any claim relating to the services shall not exceed the amount the Client paid Us for that service in the preceding 12 months.
  2. We are not liable for indirect losses, including loss of opportunity, reputation, or accreditation outcomes.
  3. These limits do not apply to losses caused by Our wilful misconduct or gross negligence.

15. Intellectual Property

  1. OJS and its official plugins are subject to PKP’s GNU GPL v3 licence.
  2. Journal content, logos, and materials provided by the Client remain the property of the Client.
  3. Custom Themes are subject to a separate Theme Licence Agreement.
  4. No affiliation with PKP. Jurnal Space is an independent service provider. We are not affiliated with, endorsed by, or sponsored by the Public Knowledge Project (PKP) or Simon Fraser University. The names “Open Journal Systems” and “OJS” are used only to refer to the software We work with.
  5. Portfolio. We may list the Client’s journal name, logo, and URL as an example of Our work on Our website or materials, unless the Client objects in writing. If the Client asks for removal, We remove it within 7 working days of receiving the request.

16. Force Majeure

Neither party is liable for delay or failure caused by circumstances beyond its reasonable control, such as natural disasters, large-scale data centre or network outages, government policy, or large-scale cyberattacks. The affected party must notify the other party as soon as possible.

17. Changes to These Terms

We may change these Terms. Changes are announced on jurnal.space and notified by email to active Clients at least 30 days before they take effect. For Subscription Services in progress, the previous terms continue to apply until the subscription period ends, unless the Client agrees to the changes earlier.

18. Governing Law & Dispute Resolution

These Terms are governed by the laws of the Republic of Indonesia. Disputes are first resolved amicably through deliberation within 30 days. If no agreement is reached, the dispute is settled by the competent district court (pengadilan negeri) under the applicable rules of civil procedure.

Language. These Terms are available in Indonesian and English. For Clients incorporated or domiciled in Indonesia, the Indonesian version prevails. For all other Clients, if there is any difference in interpretation between the two versions, the English version prevails.

19. Contact